Skillventory
Customer Care Executive
Skills
21 days ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹400,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
6 October 2026
What they need
Role & responsibilities
- Handle customer queries related to loans, EMI, payments, statements, and account services.
- Resolve customer complaints and service requests within defined TAT.
- Coordinate with Sales, Credit, Operations, and Collections teams.
- Manage loan documentation, NOC, foreclosure, and other customer requests.
- Update CRM/customer records and prepare basic MIS reports.
- Ensure customer satisfaction and compliance with company policies.
Preferred candidate profile
Department: Customer Service
Industry: NBFC / Financial Services
Experience: 13 Years
Location: Mumbai
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