P
Penguin Trading
Customer Care Executive
Skills
CRMCustomer Support
20 days ago
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Important information
Contract type:
Permanent
Salary:
₹150,000 – ₹350,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
6 October 2026
What they need
Roles and Responsibilities
- Provide customer support through phone calls, emails, and chats to resolve their queries and concerns.
- Handle customer complaints and feedback in a professional manner to ensure high levels of satisfaction.
- Assist customers with product information, orders, returns, exchanges, and other related issues.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex issues or escalate matters when necessary.
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