Customer Care Executive

Here’s is JD for Customer Support Executive Role

Hiring Alert – Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies

Location: Hebbal, Bangalore

Department: Helpdesk

Position: Merchant Experience Advisor (Relationship Manager)

Experience: 0–3 Years

Industry Preference: Fintech / Banking / Payments

Job Responsibilities:

Handle merchant queries through calls, emails & WhatsApp

Resolve issues related to POS machines, transactions & settlements

Conduct welcome calls and guide merchants on product usage

Follow up on complaints and ensure timely resolution

Educate merchants about offers and campaigns

Promote additional services (Upselling/Cross-selling)

Maintain records of customer interactions and resolutions

Required Skills:

Good communication skills in English & Tamil

Customer handling and problem-solving skills

Ability to manage high call volumes

Basic knowledge of POS, UPI & digital payments

CRM/Ticketing system knowledge is an added advantage

Eligibility:

Minimum 12th Pass

⁠Age below 35 years

Pay: ₹19,000.00 - ₹23,000.00 per month

Work Location: In person