Customer Care Executive

Customer Care Executive – Kolkata

D.S. Research Centre | Kolkata

D.S. Research Centre is looking for a Customer Care Executive to support front-desk operations, patient communication, appointment coordination and day-to-day administrative activities at our Kolkata centre.

Job Details

• Position: Customer Care Executive
• Location: Kolkata
• Job Type: Full-time | Permanent
• Experience: 2–4 years
• Education: Graduate or equivalent
• Joining: Immediate
• Salary: ₹13,000–₹15,000 per month

Key Responsibilities

• Welcome and assist patients and visitors.
• Handle telephone calls and patient enquiries.
• Schedule appointments and maintain calendars.
• Manage patient registration and basic intake.
• Coordinate with doctors and internal teams.
• Maintain patient records accurately and confidentially.
• Handle emails, data entry, filing and routine documentation.
• Assist with patient follow-ups and communication.
• Maintain daily front-office records.
• Support smooth day-to-day operations of the centre.

Requirements

• Graduate or equivalent qualification.
• 2–4 years of relevant experience in customer care, reception, front office, patient coordination or a similar role.
• Bengali – Speak, Read and Write (Required).
• Good English communication skills.
• Strong interpersonal and patient-handling skills.
• Good telephone etiquette.
• Basic knowledge of MS Office, email and computer applications.
• Good organisational and time-management skills.
• Ability to multitask and prioritise.
• Professional, courteous and patient-focused approach.
• Experience in a hospital, clinic, diagnostic centre or healthcare organisation will be an advantage.

Preferred Experience

Customer Care | Front Desk | Reception | Patient Coordination | Appointment Scheduling | Healthcare Administration | Data Entry

Ideal Candidate

The ideal candidate should be well-spoken, organised, courteous and comfortable interacting with patients and their families. The ability to maintain confidentiality, accuracy and professional communication is essential.

Work Location: In person, Kolkata

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person