Customer Care Executive

Job Overview

We are looking for a Customer Care Executive who can handle customer queries, assist with orders, resolve complaints, and coordinate with internal teams to ensure a smooth and positive customer experience.

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, chat, and other support channels.
• Assist customers with order placement, order status, cancellations, refunds, and delivery-related queries.
• Understand customer concerns and provide quick and appropriate solutions.
• Coordinate with Delivery, Operations, Vendors, and other internal teams to resolve customer issues.
• Follow up on delayed, cancelled, failed, or incorrect orders.
• Handle customer complaints professionally and ensure timely resolution.
• Maintain proper records of customer complaints, requests, and resolutions.
• Escalate complex or critical issues to the concerned team or management.
• Follow up with customers to ensure their issues have been properly resolved.
• Collect customer feedback and identify recurring issues.
• Help improve customer satisfaction and overall service quality.
• Maintain a polite, professional, and customer-friendly approach at all times.
• Support the team with other customer-service and operational activities when required.

Required Skills

• Good communication skills in English and Tamil.
• Strong listening and problem-solving skills.
• Patience and a customer-friendly attitude.
• Basic knowledge of Google Sheets / MS Excel.
• Ability to handle multiple customer queries efficiently.
• Good follow-up and coordination skills.
• Basic understanding of mobile apps and online ordering platforms.
• Ability to work in a fast-paced startup environment.

Preferred Qualities

• Positive and professional attitude.
• Willingness to learn and adapt.
• Good teamwork and coordination.
• Ability to remain calm while handling difficult customers.
• Responsible and punctual.
• Freshers with good communication skills are encouraged to apply.

What You'll Get

• Opportunity to work in a growing quick-commerce startup.
• Hands-on experience in customer service and business operations.
• Opportunity to learn about e-commerce, quick commerce, logistics, and customer experience.
• Growth opportunities based on performance.
• Supportive and collaborative work environment.

Pay: ₹15,000.00 - ₹17,500.00 per month

Work Location: In person