Customer Care Executive

HOW TO APPLY

Interested candidates can share their updated resume on WhatsApp:

HR: Raj

92165 77366
63678 97729

WhatsApp your CV

Voice & Chat Support Executive Non-Voice Process

Location: Ahmedabad
Process: Voice & Chat / Non-Voice
Experience: Freshers & Experienced Candidates
Working: 5 Days | 24/7 Rotational Shifts
Shift Duration: 9 Hours

Role & Responsibilities

• Handle customer queries and provide support through chat, text, email, social media, direct messaging, and other non-voice channels.
• Respond to incoming customer communications professionally and within defined turnaround times.
• Understand customer concerns and provide accurate, relevant, and timely resolutions through written communication.
• Maintain a high standard of customer service while handling multiple conversations efficiently.
• Assist customers with product/service-related queries and provide appropriate information.
• Resolve customer issues with empathy, patience, and a customer-first approach.
• Document customer interactions accurately and maintain required records.
• Follow established processes, quality standards, compliance guidelines, and escalation procedures.
• Escalate complex or unresolved customer concerns to the appropriate Team Lead or concerned department.
• Maintain productivity, quality, and customer satisfaction targets.
• Work effectively as part of a team and contribute to overall customer experience.
• Adapt to process updates, new tools, and changing customer requirements.

Preferred Candidate Profile

• Freshers and experienced candidates can apply.
• Minimum 10+3 / Diploma / HSC / Any Graduate qualification.
• Excellent written English communication skills, including strong grammar, spelling, and sentence formation.
• Good comprehension and the ability to quickly understand customer concerns.
• Strong typing and computer-handling skills.
• Comfortable working on multiple systems and applications simultaneously.
• Customer-focused attitude with good problem-solving and analytical skills.
• Ability to handle customers professionally with patience and empathy.
• Good attention to detail and ability to follow defined processes.
• Comfortable working in a 24/7 environment with rotational shifts.
• Candidates should be flexible, adaptable, and willing to work in a fast-paced customer support environment.

What You Can Expect

• Supportive and encouraging leadership.
• Comprehensive training and learning opportunities.
• Career growth and development opportunities.
• Performance-based incentives and benefits.
• PF, Insurance and Gratuity benefits.
• Night shift allowance as applicable.
• 5 days working.
• Opportunity to develop expertise in customer service and non-voice operations.

Compensation

HOW TO APPLY

Interested candidates can share their updated resume on WhatsApp:

HR: Raj

92165 77366
63678 97729

WhatsApp your CV

Salary will depend on interview performance, relevant experience, and overall candidate profile.