Customer Care Executive

Job Purpose

To provide excellent customer service by assisting patients, answering enquiries, coordinating appointments, and ensuring a smooth and positive patient experience.

Key Responsibilities

• Handle incoming and outgoing calls professionally.
• Assist patients with appointments, enquiries, and hospital services.
• Communicate effectively with patients in Urdu, Tamil, and Malayalam.
• Provide accurate information about hospital services and procedures.
• Coordinate with relevant departments to address patient needs.
• Follow up with patients regarding appointments and enquiries.
• Handle patient complaints politely and ensure timely resolution.
• Maintain accurate records of calls, enquiries, and follow-ups.
• Ensure patient satisfaction and maintain confidentiality.
• Support the customer care team in achieving service quality targets.

Educational Qualification

• Graduate in any discipline preferred.
• Good communication and interpersonal skills.

Required Skills

• Fluency in Urdu, Tamil, and Malayalam is mandatory.