Customer Care Executive

Job highlights

• Graduate in any stream (preferred)
• Address patient concerns professionally and escalate issues when required
• Skills Required
• The candidate will be responsible for handling calls,coordinating appointments,providing information about diagnostic services,and ensuring a smooth and comfortable experience for patients. Key Responsibilities: .

Job Description

We are looking for a Customer Care Executive for our Ghaziabad Centre to assist patients and visitors with their queries, appointments, and diagnostic service requirements. The candidate will be responsible for handling calls, coordinating appointments, providing information about diagnostic services, and ensuring a smooth and comfortable experience for patients.

Key Responsibilities:

• Handle incoming and outgoing calls and respond to patient queries.

• Assist patients with appointment booking, rescheduling, and confirmation.

• Provide information about diagnostic tests, services, timings, and report collection.

• Guide patients regarding registration and other front-desk formalities.

• Coordinate with the radiology, laboratory, and other relevant departments.

• Maintain patient details, appointment records, and follow-up information.

• Address patient concerns professionally and escalate issues when required.

• Ensure polite, respectful, and patient-friendly communication.

• Support daily customer service and front-desk operations.

• Maintain patient confidentiality and follow departmental SOPs.

  Skills Required

• Graduate in any stream (preferred).

• Good verbal communication skills in Hindi and English.

• Basic computer knowledge and data entry skills.

• Familiarity with MS Office and appointment management.

• Good telephone etiquette.

• Customer service and problem-solving skills.

• Ability to handle patient queries patiently and professionally.

• Teamwork and coordination skills.

• Attention to detail.

• Positive attitude and willingness to learn.

• Prior experience in customer care, front desk, or healthcare services will be an advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.