Customer Care Executive

Job highlights

• Experience: 0-1 year

Customer Care Executive
Experience: 0-1 year
Location: Onsite at Dehradun, Uttarakhand, India
Roles and Responsibilities:
Act as the first point of contact for customers, handling inbound calls with professionalism and empathy, Provide timely and effective solutions to customer inquiries while maintaining high customer satisfaction, Engage in tele sales activities, identifying potential opportunities to upsell or cross-sell products and services to meet sales targets, Document and update customer records accurately with each interaction in the company's CRM system, Collaborate with team members and other departments to resolve complex customer issues seamlessly, Stay informed about the company's products, services, and policies to provide accurate information to customers, Track and report recurring issues and customer feedback to contribute to process improvements and product enhancements, Participate in training and professional development opportunities to enhance customer support skills, Handle customer complaints with a focus on finding satisfactory resolutions while adhering to company policies, Required Qualifications:
Proven experience in customer support or a similar role, preferably with inbound calling and tele sales expertise, Excellent verbal communication skills in English and Hindi, with the ability to articulate complex information clearly and concisely, Strong problem-solving skills and the ability to remain calm under pressure, Proficient computer skills with experience in CRM software and Microsoft Office Suite, Ability to work collaboratively in a team environment and independently when required, Attention to detail and strong organizational skills to manage multiple tasks and priorities effectively, Customer-oriented mindset with a passion for delivering exceptional service experiences, Flexible and adaptable to changing work schedules and demands, High school diploma or equivalent; additional qualifications in customer service or related fields are a plus, Key Responsibilities:
Manage an inbound calling queue, ensuring that all customer inquiries are addressed promptly and efficiently, Build and maintain strong relationships with customers by providing personalized attention and support, Conduct tele sales campaigns to promote new and existing products, educating customers on features and benefits, Regularly update customer information and interaction details in the CRM system to ensure data accuracy and availability, Assist in developing customer support strategies and initiatives aimed at improving service quality and operational efficiency, Coordinate with technical support teams to resolve complex issues that require specialized attention, Monitor and analyze customer feedback to identify trends and suggest improvements to company products and services, Ensure compliance with all company policies and procedures, including data protection regulations, Deliver ongoing support and guidance to new team members during their onboarding and training processes,