Customer Care Executive

Job Description: Sr. Associate – Customer Service (US Healthcare – TPA)

Location: Malad West, Mumbai

Shift: 5:30 PM – 2:30 AM (US Shift)

Job Summary:

We are seeking a dynamic and customer-focused Customer Service Representative to join our team in a blended process role. The ideal candidate will deliver exceptional service through phone, email, and chat, ensuring a seamless customer experience. This role requires excellent communication skills, multitasking ability, and a commitment to customer satisfaction.

Key Responsibilities:

· Provide outstanding service to customers via phone (voice), email, and chat channels.

· Maintain excellent phone etiquette and uphold high standards of verbal and written communication.

· Address and resolve customer inquiries and issues promptly, ensuring a positive experience.

· Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.

· Accurately document customer interactions and follow established procedures for escalation or resolution.

Qualifications:

· Minimum 1 year of international voice process experience is mandatory!

· Fluent in English with a strong command of verbal and written communication.

· Excellent interpersonal skills and the ability to build rapport with customers.

· Ability to work effectively during night shifts.

· Proficiency in handling both voice and written interaction channels.

Preferred Skills:

· Previous experience in the insurance industry or international voice is highly desirable.

· Familiarity with CRM tools and ticketing systems.

· Strong problem-solving and multitasking abilities

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Leave encashment

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of Experience you have in Customer Support Profile?
• Have you worked for Health care Department Before?
• Have you Previously Provided International Customer Support Before?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Voice Process: 1 year (Preferred)

Work Location: In person