Customer Care Executive

Job Title: Customer Support Executive

Company: Dizigo Digital Marketing & E-commerce Solutions Agency
Job Location: Panipat, Haryana
Job Type: Full-time
Experience: 0–2 Years
Salary: ₹5,000–₹15,000 per month (based on experience and skills)

Job Description

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The ideal candidate will handle customer queries, resolve complaints, provide order-related assistance, and ensure a smooth customer experience for our e-commerce clients.

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and chat.
• Assist customers with order status, delivery updates, returns, exchanges, and cancellations.
• Resolve customer complaints professionally and efficiently.
• Coordinate with courier partners and internal teams to resolve delivery-related issues.
• Maintain accurate records of customer interactions and complaints.
• Follow up with customers to ensure timely resolution and satisfaction.
• Support e-commerce operations by managing order-related queries and return requests.
• Maintain a polite, professional, and customer-friendly approach in all communications.

Requirements & Skills

• Good communication skills in Hindi and basic English.
• Basic computer knowledge and familiarity with MS Excel or Google Sheets.
• Good problem-solving and interpersonal skills.
• Ability to handle multiple customer queries efficiently.
• Patience, a positive attitude, and a customer-first mindset.
• Previous experience in customer support or e-commerce operations is preferred but not mandatory.

Preferred Qualifications

• Experience with e-commerce platforms such as Shopify, Amazon, Myntra, or other marketplaces is an advantage.
• Familiarity with WhatsApp Business and customer support tools is a plus.
• Freshers with good communication skills are welcome to apply.

What We Offer

• Opportunity to learn and grow in the e-commerce industry.
• A supportive and professional work environment.
• Practical experience in customer relationship management and e-commerce operations.
• Career growth opportunities based on performance.

How to Apply

Interested candidates can apply through Indeed with their updated resume. Shortlisted candidates will be contacted for the interview process.

Pay: ₹5,000.00 - ₹12,000.00 per month

Work Location: In person