Customer Care Executive

We are hiring candidates for multiple voice and non-voice processes with excellent communication skills.

Eligibility Criteria:*

* Freshers: Candidates with no prior work experience can apply.

* 6 Months Experienced: Candidates with at least 6 months of documented work experience.

* 1+ Year Experienced: Candidates with one year or more of relevant experience.

* Qualification: Graduates and Undergraduates are eligible.

* Communication Skills: Excellent communication skills are mandatory.

Key Roles & Responsibilities

- Handle inbound calls from international customers in a professional and customer-friendly manner.

- Understand customer queries, concerns, and issues and provide appropriate resolutions.

- Deliver a high-quality customer experience on every interaction.

- Provide accurate information regarding products, services, accounts, or other customer-related concerns.

- Handle customer complaints efficiently and escalate complex issues to the relevant team when required.

- Maintain proper documentation and update customer details accurately in the system.

- Follow company policies, process guidelines, quality standards, and compliance requirements.

- Meet defined performance metrics, including customer satisfaction, quality, productivity, and call handling targets.

- Demonstrate active listening, problem-solving, and effective communication skills.

- Work closely with internal teams to ensure timely resolution of customer concerns.

- Maintain professionalism and a positive attitude while handling different types of customer interactions.

Preferred candidate profile

- Excellent verbal communication skills in English.

- Strong customer service and interpersonal skills.

- Good problem-solving and active listening abilities.

- Basic computer knowledge and ability to navigate multiple systems.

- Comfortable working in rotational shifts.

- Ability to work in a fast-paced, target-driven environment.

- Freshers and experienced candidates are welcome to apply.

- Previous experience in International Voice/Customer Support will be an added advantage.

Compensation & Benefits

- Salary: 3 LPA to 5.5 LPA, depending on experience, skills, and interview performance.

- Lucrative Incentives

- 5 days working with 2 rotational week offs.

- Rotational shifts.

- Both-side cab facility available.

- Candidates who do not avail the cab facility will receive a 4,000 monthly transport allowance.

Apply now and build your career in International Customer Support!

Interested candidates may call / whatsapp on below mentioned numbers

Alis : 9910986254

Agasa : 9217002071

Diksha : 9355576684

Kashvi : 9810963815

Suhani : 9810882557