Excella Business Services
Customer Care Executive - From Chennai-US Shift
Skills
4 days ago
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Important information
Contract type:
Permanent
Salary:
₹125,000 – ₹300,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
22 October 2026
What they need
Handle inbound and outbound calls with prospective clients.
Conduct initial information gathering and case screening using approved intake procedures and scripts.
Explain the client intake process clearly and professionally.
Schedule consultations with attorneys and legal representatives.
Maintain accurate records, client information, and call notes within CRM systems.
Follow up with prospective clients regarding consultations and required documentation.
Provide compassionate support while handling sensitive and confidential mattersRole & responsibilities
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