Customer Care Executive- Inbound Process

Customer Care Executive - Inbound Process

Job Summary

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer's needs to achieve satisfaction follow communication procedures, guidelines policies. Handling call and email inquiries /queries raise by the prospects clients. Accuracy, attention to detail and ability to explain complex information clearly and simply.

Location: Ahmedabad

Responsibilities

• We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions.
• Attracts potential customers by answering question suggesting information about services.
• Identify and assess customer's needs to achieve satisfaction follow communication procedures, guidelines policies.
• Handling call and email inquiries /queries raise by the prospects clients.
• Accuracy, attention to detail and ability to explain complex information clearly and simply.

Skills

• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking

Desired Profile / Qualifications

• Minimum qualification required is graduate/post graduate degree in any field except engineering.
• The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients.
• He/she should have a right attitude.
• We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi Gujarati and an excellent Verbal Vocal communication skill in English.
• Candidate should have be loyal, honest.
• Candidate should have a long term vision should be decision maker.

Experience

0-5 Years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.