Customer Care Executive – Voice Process

Customer Care Executive – Voice Process

Job Type: Full-time
Work Mode: On-site
Location: Whitefield, Bengaluru, Karnataka
Openings: 300
Salary: ₹18,000 – ₹21,000 per month
Shift: Day Shift
Joining: Immediate

Job Overview

We are hiring Customer Care Executives for a Voice Process in Whitefield, Bengaluru.

The role involves handling customer calls, understanding customer queries and requirements, providing accurate information, resolving routine concerns, and maintaining a professional customer experience.

Candidates should have good spoken English and Hindi communication skills, basic computer knowledge, and the ability to communicate clearly and professionally over the phone.

Candidates with experience in customer service, voice process, telecalling, telesales or BPO operations may be preferred. Freshers with strong communication and customer-handling skills may also be considered.

Key Responsibilities

• Handle customer calls in a professional and courteous manner.
• Understand customer queries, requirements and concerns.
• Provide accurate information about products or services.
• Resolve routine customer queries and provide appropriate assistance.
• Clarify information and guide customers through the required process.
• Escalate queries to the appropriate team when required.
• Maintain accurate customer and call-related records.
• Follow defined customer service and communication processes.
• Maintain professional telephone etiquette during customer interactions.
• Work towards assigned service, quality and productivity expectations.

Candidate Requirements

• Minimum qualification: 12th Pass.
• Good spoken English and Hindi communication skills.
• Clear and professional telephone communication.
• Good listening and customer-handling skills.
• Ability to understand customer queries and respond appropriately.
• Basic computer knowledge.
• Comfortable working in a voice-based customer service role.
• Willingness to work from the office in Whitefield, Bengaluru.
• Comfortable working according to the assigned day-shift schedule.

Experience

Experience Range: 0–3 years

Relevant experience may include:

• Customer Care Executive
• Customer Service Executive
• Voice Process Executive
• Customer Support Executive
• Telecaller
• Telesales Executive
• BPO / Call Centre Executive
• Customer Relations Executive

Freshers may also be considered based on their communication skills and suitability for the role.

Communication Skills

Strong verbal communication is important for this position.

Candidates should be able to:

• Communicate clearly in English and Hindi.
• Understand customer questions accurately.
• Explain information in a clear and simple manner.
• Listen carefully and respond appropriately.
• Maintain professional telephone etiquette.
• Handle routine customer concerns patiently.

Work Requirements

This is an on-site voice-process position in Whitefield, Bengaluru.

Candidates should be comfortable with:

• Regular customer calls.
• Voice-based customer interactions.
• Following defined processes and quality standards.
• Using basic computer applications.
• Working from the office.
• Meeting assigned performance and productivity expectations.

Compensation

₹18,000 – ₹21,000 per month

Performance-based incentives may be available depending on the applicable role and company policy.

Job Details

Location: Whitefield, Bengaluru, Karnataka
Job Type: Full-time
Work Mode: On-site
Shift: Day Shift
Joining: Immediate
Education: 12th Pass
Experience: 0–3 years
Languages: English and Hindi
Openings: 300

Selection Process

Shortlisted candidates may be assessed on:

• English and Hindi communication
• Customer-handling skills
• Listening ability
• Problem-solving approach
• Telephone etiquette
• Basic computer skills
• Ability to follow processes
• Overall suitability for a voice-based customer service role

Candidates who meet the role requirements and demonstrate suitable communication and customer-handling skills may proceed to the next stage of the selection process.

Application

Candidates who meet the qualification, communication and role requirements and are comfortable with an on-site voice-process position in Whitefield, Bengaluru are encouraged to apply.

Pay: ₹18,000.00 - ₹21,000.00 per month

Work Location: In person