Customer Care Executive/Assistant (based at SS2)

Responsibility

• Welcome patients warmly and professionally.
• Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners.
• Confirm appointment details with patients.
• Address patient inquiries promptly and accurately.
• Direct calls to the appropriate department or individual as needed.
• Keep accurate patient records in our electronic medical records (EMR) system.
• Ensure patient information is up-to-date and correctly entered.
• Handle patient’s payments, including cash and credit card transactions.
• Ensure proper storage and handling of all clinic supplies.
• Assist patients with product recommendations based on practitioner guidance.
• Answer patient questions regarding TCM products and services.
• Maintain a clean and welcoming environment for patients in the waiting area.
• Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow.
• Perform basic administrative tasks like photocopying, filing, and data entry.

Requirements

• High school diploma or equivalent preferred.
• Minimum 1 year of experience in a customer service or administrative role.
• Able to speak in English and Mandarin.
• Fresh graduate are welcome to apply.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to build rapport with patients.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and adapt to new procedures and software.
• Positive attitude and a passion for traditional Chinese medicine (a plus!).
• Ensure proper storage and handling of all clinic supplies.
• Able to work at SS2, Petaling Jaya