Customer Care Executive/Assistant

This position plays a critical role in supporting the operations by delivering accurate, timely, and professional assistance to members and customers in a Multi-Level Marketing environment. This role requires a strong understanding of the Company’s marketing plan, policies, and procedures to effectively address inquiries, ensure compliance, and enhance member satisfaction and retention. This position is based at Kota Damansara, Selangor.

Responsibility

• Welcome members/distributors warmly and professionally.
• Handles distributor inquiries, processes product orders, and manages bonus or commission-related questions
• Assist independent distributors and members with account registration, profile updates, and status inquiries.
• Process product purchases, manage stock or shipping complaints, and coordinate with the logistics team.
• Answer members/distributors questions regarding our products and services.
• Maintain a clean and welcoming environment for members/distributors in the waiting area.
• Handles complaint regarding products, membership policies and other patiently
• Perform basic administrative tasks like photocopying, filing, and data entry.

Requirements

• High school diploma or equivalent preferred.
• Minimum 1 year of experience in a customer service or administrative role.
• Able to speak in English and Mandarin.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to build rapport with members/distributors
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and adapt to new procedures and software.