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Customer Care Executive/Sr. CSE

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Onsite

Customer Care Executive/Sr. CSE

Orion It Services

Customer Care Executive/Sr. CSE

2 months ago

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Important information


Contract type:

Permanent

Salary:

₹350,000 – ₹500,000 / year

Location:

Noida, Uttar Pradesh, India

Work mode:

Onsite

Published on:

17 August 2026

What they need


Role & responsibilities

  • Make outbound calls to customers in the US market regarding overdue/outstanding payments.
  • Effectively communicate payment expectations, due dates, and available payment options.
  • Understand the reason for delinquency and work with customers to identify appropriate payment solutions.
  • Negotiate and establish payment arrangements within approved guidelines.
  • Follow up on promised payments and ensure commitments are met.
  • Maintain accurate and complete records of all customer interactions, commitments, and payment arrangements.

Preferred candidate profile

  • Experience in US collections, debt collection, accounts receivable, credit card collections, loan collections, healthcare collections, or similar US voice processes.
  • Experience working with US customers in a BPO/contact-center environment.

***IMMEDIATE JOINERS PREFERRED***

Share CV:

[email protected]

WhatsApp: 9953244929 (Between 6:30 PM to 9:30PM, Monday to Friday)

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