Customer Care Manager (EdTech)

We are looking for a Customer Care Manager with 2+ years of experience to manage student and parent queries, complaints, follow-ups, and customer relationships. The ideal candidate should have excellent communication, problem-solving, and team coordination skills.

Key Responsibilities

• Handle student and parent queries through calls, WhatsApp, email, and other channels.
• Resolve customer complaints and ensure timely closure of issues.
• Conduct regular student follow-ups and maintain strong customer relationships.
• Update and maintain accurate CRM and student data.
• Coordinate with academic, sales, and operations teams for issue resolution.
• Monitor pending complaints and ensure timely follow-up.
• Handle email and courier-related communication.
• Maintain records and prepare basic customer care reports.
• Support student engagement and retention initiatives.
• Guide and coordinate with customer care team members when required.

Requirements

• 2+ years of experience in Customer Care/Customer Support, preferably in EdTech or Education.
• Excellent verbal and written communication skills.
• Strong complaint-handling and problem-solving abilities.
• Experience with CRM software and MS Office/Google Workspace.
• Good follow-up, coordination, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-focused and professional approach.
• Prior team-handling experience will be an advantage.

Key Skills

Customer Care | Customer Support | Student Support | Complaint Resolution | CRM | Student Follow-up | Communication | Team Coordination | Customer Relationship Management | EdTech

Pay: ₹11,000.00 - ₹30,000.00 per month

Work Location: In person