Customer Care Officer

RESPONSIBILITIES

• Interacts with customers to answer inquiries, clarify processes, or provide relevant resources.
• Coordinates with relevant dealers and departments to address customer concerns.
• Troubleshoots customer issues according to approved guidelines and procedures.
• Performs dealer audits to ensure compliance with customer service procedures.
• Monitors dealer performance on customer issue management and documentation.

QUALIFICATIONS

• Graduate of Communications, Business Management, or related course.
• With at least 3 years of related experience in customer relations management; experience in the automotive industry is an advantage.
• Must possess a high level of commitment to customer satisfaction and quality service.
• Results-driven with the ability to thrive in a high-pressure work environment.
• Excellent communication and negotiation skills.