Customer Care Officer

About Us

Reece is an Australian icon – we’ve been around for over a century. We’re a big business that works hard to retain the little things that made us great from when we were family owned. We live by our values – we also hire by them and promote by them. Now we’re a publicly listed company with over 9,000+ people across Australia, New Zealand and the United States.  In ANZ we have 670+ branches and we are Australia’s largest plumbing and bathroom products supplier. Being committed to delivering the best service possible, we’re growing both nationally and internationally and we are recruiting a Customer Care Officer to help us on this journey.

About the Opportunity

This is a fantastic opportunity to join our Customer Care team in Dandenong South, helping us to create great customer experiences. Some of the key responsibilities are to:

• Provide a strong customer service experience by providing accurate product knowledge and effectively handling warranty claims
• Confidently talk to customers over phone and email; managing enquiries, service needs and complaints
• Learn a wide product range and become a technical expert in a specified field
• Use your exceptional communication skills to provide our customers and suppliers with the very best service.

About you

At Reece, we aim to improve the lives of our customers and our people by striving for greatness every day. We’d like to hear from you if this sounds like you:

• You’re passionate about providing outstanding customer service
• A positive attitude partnered with resilience.
• Exceptional communication skills on all levels, and a great team player
• Ability to prioritise multiple competing tasks
• You approach problems calmly and methodically, involving others where appropriate
• Have a strong work ethic and the ability to work autonomously and as part of a team.

In return we offer a great working environment with on site parking, uniform allowance along with significant product discounts, access to fuel, gym and other awesome discounts, and extensive training all while working for a large publicly listed organisation.

Don’t delay, apply now!