Customer Care Officer

Purpose:

• As part of Sales team of OCI, to assist and coordinate in after-sale services for the New Market and Kuwait based customers of OCI including order processing, payment requests, timely confirmation/requests, dispatches and provide support to the Sales staff for processing the sales orders.

Summary of the Job Role:

• To assist and coordinate with New Market and Kuwait Region customers for order processing, production status, material testing, payment status and shipment status in addition to it provide maximum support to commercial team to achieve the department goals.

Key Deliverables – to and through the Head of Department:

§ Responsible for providing customer services support for the New Market and Kuwait Region customers after confirming the order from the sales team.

§ Ensure timely generation of sales order and its processing.

§ To support commercial team to achieve the department targets mainly sales & CM.

§ To coordinate with supply chain, R&D & Quality team from order processing to the shipment of the material.

§ Responsible for ensuring accurate stock allocation against customer demands

§ Receive and ensure timely processing and resolution of customer complaints.

§ Communicate with the sales team and customers on orders, deliveries, stock and any information required to complete or requested upon.

§ Coordinate with the quality control department to issue the test certificates of the products for the clients in a time-bound manner.

§ Coordinate with the quality control department for arranging inspection of the finished goods by the customers including coordinating for accommodation/travel for the customers.

§ Responsible for coordinating with the logistics/stores for arranging trailers for dispatch and for generating proper documentation for export of the materials.

Coordinating with sales staff/Internal departments and customers on manufacturing progress, delivery schedules, payment status and dispatch clearances.

Qualifications:

• Bachelor of Commerce / Bachelor of Science or equivalent degree

Skills/Knowledge:

§ Excellent written and verbal communication in English

§ Good organization skills

§ Good in working in diverse environment.

§ Good analytical and statistical skills.

§ Good interpersonal skills.

§ Ability to manage internal and external customers.

§ Excellent negotiation skills

Experience:

• 3+ years of experience in similar field.

Business Understanding:

Good understanding of the customer support services activities.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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