Customer Care Officer

Richprime Motor Corporation is under the Richprime Group of Companies and is the official distributor of BYD vehicles in the Philippines. BYD was the global No. 1 New Energy Vehicle (NEV) brand in 2023.

Job Summary

The Customer Care Officer will be responsible for handling customer inquiries, addressing concerns, resolving complaints, and ensuring a positive customer experience throughout their journey with the dealership. The role requires excellent communication, active listening, problem-solving, and relationship-building skills to promote customer satisfaction, loyalty, and retention.

Job Roles and Responsibilities

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Handle and resolve customer complaints professionally and efficiently.
• Build and maintain positive relationships with customers to promote satisfaction and loyalty.
• Provide accurate information regarding automotive products, services, and dealership processes.
• Monitor and follow up on customer concerns to ensure timely resolution.
• Coordinate with relevant departments to address customer needs and service-related issues.
• Maintain proper documentation of customer interactions, complaints, and resolutions.
• Deliver excellent customer service and contribute to continuous improvement in customer care.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• At least 1 year of experience in customer service, customer relations, or a client-facing role, preferably in the automotive industry (dealership, service center, parts, or related fields).
• Proven experience in handling customer inquiries, complaints, and feedback effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation with the ability to handle challenging situations professionally.
• Good organizational skills and attention to detail.

Pay: Php13,437.50 - Php41,437.50 per month

Benefits:

• On-site parking

Work Location: In person