Customer Care Operations Manager

Role & responsibilities

• Handle customer, dealer, vendor, recycler, and buyer queries through phone, WhatsApp, and digital platforms.
• Assist users with registration, app usage, scrap collection requests, orders, and transactions.
• Manage day-to-day backend operations and maintain accurate customer and transaction records.
• Coordinate with customers, scrap dealers, recyclers, vendors, and collection teams for smooth operations.
• Monitor collection requests, orders, and transactions and ensure timely closure.
• Resolve customer issues and coordinate with the relevant teams for quick resolution.
• Maintain follow-ups, reports, operational records, and documentation.
• Support onboarding and active usage of Ri8Value and Ri8Value Scrap Mart.
• Identify recurring customer and operational issues and suggest improvements.
• Ensure a professional, responsive, and positive customer experience.
• Support basic data entry, MIS preparation, and daily operational reporting as required.

Preferred candidate profile

• Graduate or 12th pass with relevant experience in customer service, backend operations, telecalling, e-commerce, or similar roles.
• Good communication skills in English, Hindi, and Marathi preferred.
• Comfortable using WhatsApp, mobile applications, email, and basic computer applications.
• Basic knowledge of MS Excel/Google Sheets will be an advantage.
• Good coordination, follow-up, and problem-solving skills.
• Ability to communicate professionally with customers, dealers, vendors, recyclers, and collection partners.
• Comfortable working in a fast-paced startup environment.
• Candidates with experience in scrap, recycling, waste management, logistics, e-commerce, or field-service operations will be preferred.
• Freshers with good communication and computer skills may also be considered.

Perks and benefits

• Salary: 10,000 12,000 per month
• Sales Incentives
• Opportunity to work with a technology-driven waste management and circular economy startup.
• Hands-on experience in customer service, digital platforms, backend operations, and business operations.
• Opportunity to learn and grow with Ri8Value and Ri8Value Scrap Mart.
• Performance-based growth opportunities.
• Professional and supportive working environment.
• Opportunity to contribute to a waste-to-value and circular economy initiative.