Customer Care Professional

Checking Customer mails and revert the queries, send a receipt towards the payments

Handling calls (In bond & out bond) regarding with the customer queries, agreement signing, payments & site updates

Send a welcome mail to the new customer and preparing agreement for the new bookings

Meet the walk-in customer for their various needs (Agreement signing, payment and clarifications with the projects)

Coordinate with the accounts team for confirming the payment which the made through online

Preparing bank documents for the customer to process the bank loans

Uploading documents online for the registration and get an appointment & help them to make the registration payments online

prepare registration documents print and Coordinate with customer and a vendor to complete the registration hassle free

Coordinate with the bankers and get update regarding the status of the loan and disbursements

Send a reminder mail to the customer for the payments and follow them

Send Progress photos of the construction to the customer periodically and keep the customers update

Sending Demand notes to the customer towards the stage achieved and making calls to the customer for payment disbursements

Helping the customer to make the TDS payment towards their flat bookings

Sending mails to the customer regarding post handing over activities

Sending Greetings on the occasions likes Diwali, Pongal & new years to the customers

Updating the customer regarding the site progress and send project updates

Sending a formal letter to the customer for handing over and make them to get the keys collected and coordinate with them for performing House Warming

Evaluate the yearly activities and fixing targets on collections for the upcoming year