Customer Care Representative

The Senior Calling Executive will be responsible for handling inbound and outbound calls with patients ensuring resolving queries. The role requires strong communication skills, a customer-centric approach, and the ability to manage high volumes of calls while maintaining performance metrics.

Role & responsibilities

1. Patients Interaction: Handle a high volume of inbound and outbound calls efficiently and professionally, ensuring Patients satisfaction at all times.

2. Lead Generation: Proactively reach out to potential patients, generate leads, and convert opportunities . Upsell and cross-sell company services where appropriate.

3. Issue Resolution: Address patients complaints, queries, and technical issues, providing effective solutions within a timely manner.

4. Documentation: Maintain accurate records of patients interactions, transactions, and details of calls. Use CRM tools to track patients feedback and follow up where necessary.

5. Training & Mentorship: Assist in training new junior calling executives and provide ongoing support and guidance to team members.

Preferred candidate profile

• Proven experience (typically 1-4 years) in a customer service, sales, or telemarketing role.
• Strong verbal communication skills with an ability to build rapport and handle objections.
• Good problem-solving skills and attention to detail.
• Experience in achieving and surpassing sales targets is a plus.
• Ability to multitask and handle pressure in a fast-paced environment.
• Proficiency in using CRM software and other tools for tracking customer data.
• A customer-oriented mindset with a focus on delivering exceptional service.
• Male Candidate will be preferred.