Customer Care Representative

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products, services, policies, and procedures.
• Address customer complaints, concerns, and issues with empathy and professionalism.
• Analyze customer concerns and determine the best course of action for resolution.
• Collaborate with relevant departments to escalate and resolve complex issues.
• Follow established protocols and guidelines to ensure consistent service quality.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document solutions, actions taken, and any follow-up required for each customer case.
• Stay up-to-date with the company's products, services, and updates.
• Strive to exceed customer expectations by providing outstanding service.
• Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
• Follow company policies and procedures to ensure consistent and compliant service delivery.
• Adhere to data privacy and security guidelines when handling customer information.

Requirements:

• Minimum GCE 'O' level
• Possess good communication skills and positive attitude
• Ability to handle pressure and tight deadlines
• Computer literate, knowledge in Microsoft applications is a must
• Customer Oriented
• Able to communicate with Mandarin-speaking customers
• Relevant call centre/customer service/retail experience preferred, entry-level candidates are welcome to apply

*This is a renewable contract position (4 months/ 1 year).