Customer Care Representative

We are seeking a Customer Care Representative to provide professional, efficient, and customer-focused assistance to clients and customer. The role involves handling inquiries, requests, complaints, and feedback while ensuring that every concern is properly documented, coordinated, and resolved.

1. CUSTOMER ASSISTANCE & ISSUE RESOLUTION. Provision of responsive support and resolution of inquiries and complaints across assigned communication channels in a accordance with agreed service level targets.

2. CUSTOMER EXPERIENCE & FEEDBACK MANAGEMENT. Delivery of professional customer care service and systematic collection of post-transaction customer feedback to support continuous service improvement.

3. RECORDKEEPING & REPORTING. Regular submission of operational updates and performance metrics to designated client management representatives.

• Prompt case resolution and exceptional customer support within target service levels.
• Proactive identification and implementation of innovative solutions to address customer issues.
• Provision of accurate, clear, and actionable information at all times.
• Compliance with agreed service standards and operational protocols in all deliverables.

Pay: Php14,496.84 - Php33,210.43 per month

Benefits:

• Company Christmas gift
• Flexible schedule
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• frontline customer service & with a consumer brand.: 1 year (Required)
• in a customer-facing role/Hands-on using ERP systems.: 1 year (Required)
• overall corporate work experience.: 2 years (Required)
• High technological for adopting new tools.: 1 year (Required)

License/Certification:

• Formal customer service or client care training. (Required)
• customer-facing support and dispute resolution. (Required)
• in office applications, ERP, or CRM software systems. (Required)

Work Location: In person