Customer Care Representative

We are looking for a Customer Support & Customer Retention Executive to join our team. The candidate will be responsible for handling customer queries, post-order support, returns and exchanges, as well as engaging with existing customers to encourage repeat purchases.

Key Responsibilities:

• Handle post-order, post-delivery and customer support communication through calls, WhatsApp and emails.
• Re-engage existing and inactive customers to generate repeat purchases.
• Handle returns, exchanges and cancellations while making efforts to retain and save orders wherever possible.
• Assist customers with fit, size and product-related guidance to improve their shopping experience and reduce returns.
• Collect structured customer feedback related to product quality, fit, delivery and overall customer experience.
• Maintain accurate customer records, preferences and interaction history.
• Coordinate customer feedback and insights with internal teams to help improve products and processes.
• Prepare and maintain daily and weekly performance reports.
• Follow up with customers proactively and ensure timely resolution of their concerns.

Requirements:

• Graduate from a recognized university.
• Excellent spoken and written English communication skills.
• Strong customer-handling and interpersonal skills.
• Good convincing and problem-solving abilities.
• Comfortable communicating with customers over phone, WhatsApp and email.
• Basic knowledge of MS Excel/Google Sheets and customer records.
• Customer-focused attitude with a proactive approach.
• Ability to work independently and manage multiple customer interactions.
• Immediate joiners will be preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person