Customer Care Representative

Job Title: Email Support Executive International Process (Work From Office)

Location: Jaipur

Employment Type: Full-Time

*About the Company*

A global leader in customer experience management and digital business services, supporting the worlds leading brands through innovative solutions, advanced technology, and high-quality customer support.

*Role Overview*

We are hiring Email Support Executives for our International Process. The role involves handling customer queries and concerns primarily through email while ensuring accurate, timely, and professional responses.

Candidates will be responsible for delivering excellent customer experience while maintaining quality, productivity, and process-related performance standards. This is a work-from-office role based in Jaipur.

*Key Responsibilities*

• Handle customer queries and concerns through Chat/Email support
• Understand customer requirements and provide accurate resolutions
• Maintain professional and effective written communication with customers
• Ensure timely responses while meeting process SLAs and productivity targets
• Maintain accurate documentation of customer interactions
• Meet KPIs such as Quality, Productivity, CSAT, and adherence
• Follow company policies, process guidelines, quality standards, and compliance requirements

*Eligibility Criteria*

Education: Graduation in any stream is MANDATORY

Experience:

Minimum 1+ year of relevant experience in International Customer Support / Customer Handling

International BPO experience preferred

*Skills Required:*

• Excellent verbal and written communication skills in English
• Strong customer handling skills
• Good comprehension and email drafting abilities
• Ability to work in a fast-paced environment
• Strong attention to detail and problem-solving skills

*Work Schedule*

• 5 days working
• Rotational shifts (247)
• Rotational week-offs
• 9.5 hours of working, including 1 hour of break

*Compensation & Benefits (Monthly)*

26k CTC to 36k CTC (Depends on your English communication and Experience)

Paid Leaves: Available every month as per company policy

No leaves permitted during the first 3 months of training

*Cab Facility*

• Partially paid Two-way cab facility available for night shifts
• Applicable for shifts starting or ending between 9:30 PM – 6:00 AM

*Training & Career Growth*

• 3 months of paid training
• Certification round after selection/training
• Opportunity to apply for Internal Job Posting (IJP) after 9 months
• Relocation Bonus applicable after completion of 3 months, as per company policy

*Additional Benefits*

• 10-days Guest House stay for outstation candidates
• Stay will be provided on a dual-occupancy sharing basis
• Travel tickets and hotel arrangements will be organized by the company