Customer Care Representative

• Handle customer inquiries through calls, emails, and messages.
• Assist with bookings, vouchers, tickets, and travel-related requests.
• Coordinate with Reservation, Accounts, Sales, and Operations teams.
• Follow up on pending customer requests and provide timely updates.
• Handle customer complaints professionally and escalate when required.
• Maintain accurate customer records and documentation.
• Ensure all customer communication follows company policies and procedures.

Desired Candidate Profile

Desired Candidate Profile

• Excellent communication and customer-service skills.
• Previous experience in customer service or the travel & tourism industry preferred.
• Professional and polite manner with customers.
• Strong follow-up, coordination, and problem-solving skills.
• Good knowledge of email, WhatsApp, and basic computer applications.
• Ability to handle multiple customer requests efficiently.
• Strong attention to detail and documentation.
• Positive attitude, teamwork, and willingness to learn.