Customer Care Representative

Role Overview & Key MetricsMetric / AttributeSpecification

Primary FocusInbound/outbound query resolution & client retention

Communication ChannelsPhone, email, live chat, and social media

Education RequirementHigh school diploma or equivalent

Average Salary (India)~₹17,000 per month

Core SoftwareCRM systems

Key Responsibilities and Duties

• Inquiry Handling: Answer inbound phone calls, live chats, and emails promptly while maintaining a friendly and helpful tone.
• Issue Resolution: Diagnose and troubleshoot product or service issues, providing accurate solutions within established time limits.
• Transaction Processing: Process customer orders, account updates, returns, and exchanges efficiently.
• Documentation: Record all customer interactions, complaints, and actions taken accurately inside the company's CRM software.
• Escalations: Transfer complex or unresolved grievances to appropriate senior teams or supervisors with clear background notes.
• Feedback Collection: Gather customer feedback and report recurring product or service issues to management to help improve operational workflows.

Required Skills and Qualifications

• Communication: Excellent verbal and written communication skills to convey solutions clearly.
• Soft Skills: High emotional intelligence, including patience, active listening, and strong empathy when dealing with stressed customers.
• Technical Literacy: Basic computer proficiency and familiarity with standard office tools and helpdesk/CRM applications.
• Problem-Solving: Strong critical thinking and adaptability to handle unpredictable challenges on the spot.
• Time Management: Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person