Customer Care Representative

Job summary

We are looking for a customer-oriented representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents.

Requirements:

• Minimum academic qualification of a BSc/equivalent in any field
• Must have completed NYSC
• Candidates are encouraged to apply
• Experience in customer service
• Ability to multitask and stay organised.
• A critical thinker and problem solver
• A good team multitasker.
• Computer literate.
• High attention to detail
• A friendly and professional demeanour
• High level of creativity
• An effective communicator must possess
• Good interpersonal relationship skills.

Location: Surulere and Victoria Island, Lagos

Remuneration: NGN 150,000 - 250,000 Monthly

Note: The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)