CUSTOMER CARE REPRESENTATIVE

Cape Town | UK Working Hours | Full-Time

Are you passionate about helping people, communicating with confidence and delivering an exceptional customer experience?

We are looking for a reliable, motivated and customer-focused Customer Care Representative to join our team in Cape Town, supporting customers for a UK-based company.

This role is ideal for someone who takes pride in their work, understands the importance of being dependable and enjoys creating positive experiences for customers.

What we're looking for

We are looking for someone who:

· Has excellent telephone and written communication skills

· Is naturally customer-focused, friendly and professional

· Has a strong work ethic and takes pride in doing a job well

· Is reliable and punctual, with excellent attendance

· Is confident handling customer queries professionally and efficiently

· Can remain calm, patient and professional when dealing with challenging customers

· Has excellent listening skills and attention to detail

· Is a team player who is willing to learn and support their colleagues

Takes accountability and ownership of their responsibilities

Are comfortable working UK hours

Your responsibilities

Handle inbound and/or outbound customer calls professionally

· Provide accurate, helpful and friendly customer service

· Respond to customer queries via telephone, email and other written channels

· Resolve customer issues efficiently and escalate when necessary

· Maintain a high standard of call quality and professionalism

· Accurately record customer interactions and informationFollow company procedures and service standards

· Contribute positively to the team and overall customer experience

What will make you stand out?

We are not simply looking for someone to answer the phone.

We are looking for someone who genuinely cares about customers, takes pride in their work and can be relied upon to show up, communicate professionally and consistently deliver a high standard of service.

If you are someone who says “I’ll take care of it” — and then does exactly that — we'd love to hear from you.Location

Cape Town, South Africa

UK Working Hours

Pay: R10 000,00 - R14 000,00 per month

Work Location: In person