Customer Care Representative

Customer Care Representative – Miami, FL

Good at helping people, keeping track of requests, and making sure things actually get followed through? This could be a good fit.

We’re hiring a full-time Customer Care Representative in Miami, FL to support customers after their initial enquiry and help keep requests moving from one step to the next.

While the role involves communicating with customers, it’s not simply about handling one call after another. You’ll follow up on open requests, update customer information, coordinate with other teams, and make sure customers have the information they need.

It’s a good opportunity for someone with customer-facing experience who wants to build on their communication skills and take on more responsibility for the overall customer experience.

A Typical Day

• Follow up with customers regarding previous enquiries, requests, or outstanding information
• Respond to customer questions by phone, email, and other communication channels
• Review customer records before providing updates or assistance
• Keep account and contact information accurate and up to date
• Explain services, procedures, and next steps clearly
• Track outstanding customer requests and make sure they are followed through
• Work with internal teams to obtain information or resolve customer concerns
• Handle straightforward issues and identify when additional support is required
• Record customer interactions, updates, and follow-up actions
• Contact customers when additional information or confirmation is needed
• Help identify recurring questions or issues and share relevant information with the wider team
• Assist with general customer care and administrative tasks

Who We’re Looking For

Experience is useful, but it isn’t everything. We’re looking for someone who can communicate well, stay organized, and take ownership of customer requests rather than letting details get overlooked.

• Comfortable communicating with customers throughout the day
• Clear and professional communication skills
• Good attention to detail
• Comfortable using email and basic computer systems
• Able to keep track of follow-ups and outstanding requests
• Reliable and organized
• Comfortable working independently and as part of a team
• Previous call center, customer service, reception, retail, hospitality, or office experience is a plus

The Details

• Full-time position
• Monday–Friday
• Office-based in Miami, FL
• Competitive hourly pay
• Paid training
• Professional office environment
• Opportunities to develop customer service and administrative skills
• Opportunities to take on additional responsibilities as you gain experience

If you’re looking for a full-time Customer Care Representative job in Miami, FL and want to build on your customer service experience while taking on more responsibility beyond individual calls, we’d like to hear from you.

Apply today -interviews are currently being arranged.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $19.09 - $24.01 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person