Customer Care Representative

TITLE: Customer Service Representative

LOCATION: Tempe, AZ

WORK HOURS: Flexible to work weekends and holidays as needed

About Us

AquaCrossings is Arizona’s leader in water-based pet cremation. We help families and veterinary teams navigate the aftercare process with professionalism, compassion, and clear communication. We’re looking for a Customer Care Representative, a customer service role focused on guiding clients, answering questions, and ensuring a smooth, respectful aftercare experience from start to finish.

About the Role

This position is a blend of customer service, scheduling, and keepsake coordination. You’ll answer calls, assist walk-ins, support veterinary partners, and help clients understand their service options. You’ll also handle everyday administrative work like payments, logs, and scheduling. Your goal is simple: make the aftercare process easy to understand and provide a calm, reliable point of contact for our clients.

This is a frontline role, but with an added focus on clarity, attentiveness, and professionalism.

Key Responsibilities

Customer Support & Communication

• Answer incoming calls and provide clear information about services, timelines, and next steps.
• Make outbound calls to confirm services submitted through veterinary partners.
• Assist visitors and support them through pickups, drop-offs, and general inquiries.
• Communicate with empathy while staying consistent, professional, and confident.

Aftercare Coordination

• Explain available service options, keepsakes, and upgrades in a simple, informative way.
• Help clients choose memorial items and record their selections accurately.
• Support keepsake and service upgrades through consultative, non-pushy communication.

Front Desk & Administrative Tasks

• Schedule appointments, pickups, and drop-offs using internal systems.
• Process payments, update logs, and complete daily paperwork.
• Track keepsake orders and ensure accuracy across forms and records.
• Maintain organized, updated notes for internal teams.

Facility & Team Support

• Help keep the front desk area clean, orderly, and welcoming.
• Work closely with the operations team to ensure smooth handoffs and clear communication.
• Participate in a culture of professionalism, consistency, and reliable service.

What You Bring

• Customer service experience (front desk, call center, retail, medical/vet, hospitality, etc.).
• Strong communication skills and a steady, friendly demeanor.
• Ability to learn processes, follow steps accurately, and stay organized.
• Comfort explaining keepsake options and service upgrades.
• Ability to handle sensitive conversations with maturity and composure.
• Weekend availability as part of a rotating schedule.
• Dependability, professionalism, and a positive attitude.

Bonus

If you’d like to stand out, send a 30–60 second video introducing yourself and sharing why you’d be a great fit.
Email your resume and video to [email protected].

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Life insurance
• Paid sick time
• Paid time off

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What’s the best phone number and email to reach you?
• Are you comfortable using different software platforms, and are you proficient in Google Sheets and Gmail?
• Are you available to work on weekends?

Work Location: In person