Customer Care Representative

About the Company:

BTI Payments Philippines, Inc., is an independent diversified payments technology provider. We are accredited by the Bangko Sentral ng Pilipinas (BSP) as Operator for Payment System, and BancNet as Independent ATM deployer.

To date, we own and manage over 4,600 Pay & Go kiosks and 39 Cash Connect ATM machines nationwide.

We are a wholly owned subsidiary of Banktech – a leader in ATM and payment technology in Australia for 25 years, bringing decades expertise and experience into transactions processing and payment device management, across Australia and Asia.

About the role

We are looking for a a dedicated Customer Care Support to join our dynamic team. In this full-time, onsite role, you will be responsible for providing exceptional customer service to our clients. The role is based in Magallanes, Makati City, Metro Manila, allowing for a balance of in-office and remote work.

What you'll be doing

• Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience
• Maintain detailed records of customer interactions and document resolutions
• Identify opportunities to improve customer satisfaction and suggest process improvements
• Provide accurate information about products and services to customers
• Collaborate with cross-functional teams to ensure consistent and effective customer support

What we're looking for

• Minimum 6 months of experience in a customer service or call center role
• Fresh graduates are welcome to apply!
• Candidate must be willing to be trained
• Excellent communication and interpersonal skills, with the ability to listen and respond effectively
• Strong problem-solving and critical thinking skills to handle customer inquiries and complaints
• Proficient in English, both written and verbal.
• Proficient in any local dialect is a plus but not required.
• Ability to work in a fast-paced, deadline-driven environment
• Passion for delivering exceptional customer service

What we offer

• Transportation and Communication Allowances (Day1)
• HMO (Day1)
• Additional Allowances (Upon regularization)
• 15 days VL, 15 days SL (after a year of service)
• Yearly Merit Increase (depends on performance evaluation

At BTI Payments (Philippines), Inc., we are committed to providing a supportive and rewarding work environment. Join our team and be a part of our mission to deliver outstanding customer experiences.

Job Type: Full-time

Pay: Php19,700.00 - Php22,700.00 per month

Benefits:

• Company events
• Health insurance
• Promotion to permanent employee
• Work from home

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?
• When can you start working with us?

Work Location: In person