Customer Care Representative

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement

data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Customer Care Representative

As a Customer Service Analyst, you will provide exceptional levels of customer care that will meet or exceed all internal sales support and external customer expectations through effective use of contact handling skills, techniques, and applications.

Responsibilities

• Input customer orders received Phone.
• Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entry in ERP system.
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Create requests in appropriate applications/data bases to assist in supporting the customer’s needs.
• Process requests for credit, rebill and returns as needed.
• Meet or exceed established order accuracy and timeliness metrics.
• Handle all customer contacts in a professional and courteous manner. Must be able to manage conflict and bring to resolution.
• Support promotional sales campaigns and product launches.
• Handle all product complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations.
• Identify business process improvement opportunities and provide feedback for knowledge database updates.
• Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.
• Provide support to other team members as needed and perform other duties as assigned.

Qualifications

Minimum Qualifications

• Minimum of a High School Diploma or GED.
• Business related experience in a customer contact or call center.
• Proficiency in Microsoft Office applications.
• Experience with contact center software / phone systems.
• Excellent customer service skills
• Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
• Excellent organizational skills; attention to detail.
• Must be able to work shifts ranging from 6:00am – 6:00pm, including willingness to work overtime as required to support business needs.
• Must be able to work remotely, if required.

Preferred Qualifications

• Experience working in one or more ERP system

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.