Customer Care Representative

We are looking for motivated and customer-focused individuals to join our Inbound Voice Team as Technical Support Agents. The role involves handling incoming customer calls, understanding technical issues, providing troubleshooting assistance, and ensuring customer satisfaction.

Key Responsibilities

• Handle incoming calls from customers seeking technical support.
• Identify technical problems and provide step-by-step solutions.
• Resolve customer queries professionally and efficiently.
• Record customer interactions and solutions in the CRM system.
• Escalate complex issues to the relevant teams.
• Maintain service quality and follow company procedures.

Requirements

• Good verbal and written communication skills.
• Strong problem-solving abilities and basic technical knowledge.
• Patience and a customer-friendly attitude.
• High school diploma or equivalent required.
• Freshers are welcome; technical certifications are an advantage.

About eClerx

eClerx is a global business services company specializing in technology, data analytics, and process management solutions across multiple industries.

Benefits

• Health and life insurance
• Mobile phone reimbursement
• Commuter assistance
• Paid sick leave and paid time off
• Provident Fund (PF)

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person