Customer Care Representative

Customer Care Representative (State Farm Agent Team Member)

Location: West Columbia, SC (In-person)

Schedule: 9:00 AM–5:00 PM Mon–Thu; 9:00 AM–4:00 PM Fri (No weekends)

Compensation: $15–$25/hour + monthly commissions

Benefits: Health stipend + PTO

Are you outgoing, dependable, and genuinely enjoy helping people? Join Liz Portee State Farm Agency—a State Farm independent contractor agent team—and deliver the kind of service that makes customers feel confident about their coverage.

What you’ll do:

Provide friendly, professional support to customers with:

• policy changes
• coverage questions
• billing issues
• Maintain accurate records of customer interactions and policy updates
• Follow up with customers as needed to ensure questions are resolved and next steps are completed
• Identify potential gaps in coverage and proactively recommend insurance options to help customers protect what matters most

What we’re looking for:

• A strong customer-first mindset

• Excellent communication and interpersonal skills

• Detail-oriented with the ability to multitask

• Previous customer service experience preferred

• Must have a Property & Casualty (P&C) license

• Must have a Life & Health license OR be willing to obtain both immediately upon hire

Why you’ll like working here:

• No weekends and a stable schedule
• Hourly pay plus monthly commissions
• Health stipend and PTO
• Work in a supportive team environment focused on serving the community