Customer Care Representative l Maxicare Valenzuela

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

You'll coordinate appointments, verify insurance, assist physicians during consultations, and ensure the smooth flow of daily clinic operations. Your attention to detail, exceptional customer service, and ability to thrive in a fast-paced healthcare environment will make a meaningful difference in the lives of our patients every day.

If you're passionate about helping others, enjoy working in a collaborative team, and take pride in delivering outstanding patient care, we'd love to have you join us!

Key Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

Benefits

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Note: If you’ve applied with us recently and were not selected, we kindly encourage you to reapply after six(6) months. This allows time for further growth and experience, and ensures we give every applicant a fair and refreshed consideration. We truly appreciate your interest and look forward to the possibility of reconnecting in the future!