Customer Care Representative (Permanent, Hybrid)

Customer Care Representative

Customer Care Representative

📍 Prestons, NSW
💰 $69,000 + Superannuation
🏢 Hybrid Working Model | Fully on-site during training, then 3 days in the office (Monday, Wednesday, Thursday) and 2 days WFH (Tuesday, Friday)
🚗 Free On-Site Parking Available
⏰ Immediate Start Available

Are you passionate about delivering outstanding customer service and looking for a role that offers flexibility, stability, and career growth?

Please note: The office is located in Prestons, NSW. With limited public transport options available, applicants with access to their own vehicle are strongly encouraged to apply.

Key Responsibilities

• Manage inbound enquiries from retail stores and sales representatives.
• Respond to and resolve customer support tickets.
• Make outbound calls to consumers as required.
• Maintain accurate customer records within CRM systems.
• Liaise with internal stakeholders to ensure timely resolution of enquiries.
• Deliver exceptional customer service across phone, email, and ticketing channels.

About You

To be successful in this role, you will bring:

• Previous experience in customer service, customer care, retail support, or contact centre environments.
• Strong communication skills and a professional phone manner.
• Experience working with CRM and ticketing platforms, with Zendesk experience highly regarded.
• Excellent organisational skills and attention to detail.
• The ability to multitask and prioritise competing demands.
• A proactive, positive, and team-focused attitude.

What's on Offer?

• $69,000 base salary + superannuation.
• Hybrid working arrangement once training is completed.
• Free on-site parking.
• Supportive and welcoming team culture.
• Low-volume inbound contact environment.
• Opportunity to work for a well-established and respected organisation.
• Flexibility to accommodate notice periods for the right candidate.
• Genuine opportunity to develop your customer service career.

If you're looking for a customer-focused role that offers flexibility, work-life balance, and a fantastic team environment, we'd love to hear from you. Apply today!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Katie Mitchell on [02 8289 3169](tel:02 8289 3169) for a confidential discussion.