Customer Care Representative (South Indian Languages-WFO)

Role & responsibilities

Handle inbound and outbound customer calls professionally.

• Communicate with customers in Tamil / Telugu / Malayalam, along with Hindi and English.
• Understand customer concerns and provide appropriate solutions.
• Handle customer queries related to products, orders, complaints, services, and after-sales support.
• Provide basic product information and troubleshooting assistance.
• Coordinate with internal teams for timely resolution of customer issues.
• Maintain accurate records of customer interactions, complaints, and follow-ups.
• Follow up with customers to ensure proper resolution and satisfaction.
• Escalate complex or unresolved issues to the concerned department.
• Maintain professional communication and meet daily performance/service targets.

Required Skills

• Mandatory: Fluency in at least one South Indian language Tamil / Telugu / Malayalam.
• Mandatory: Good communication skills in Hindi and English.
• Excellent verbal communication and active listening skills.
• Customer handling and problem-solving abilities.
• Basic computer knowledge and familiarity with CRM/customer support systems.
• Ability to handle customer complaints calmly and professionally.
• Good coordination and follow-up skills.
• Ability to work from the office in Noida.

Preferred Candidate:

Candidates with 1–4 years of experience in Customer Care, Customer Support, BPO, Telecalling, E-Commerce Support, or After-Sales Support will be preferred.

Important:

This position is specifically for candidates proficient in Tamil, Telugu, or Malayalam + Hindi + English. Candidates without a South Indian regional language will not be considered.