Customer Care Representative - (U.S Client)

Job Summary

We are looking for a customer-focused and sales-oriented Customer Service Representative to support our U.S.-based client. The ideal candidate has a background in customer service, billing, and sales, with excellent communication skills and the ability to handle customer inquiries, resolve billing concerns, and identify opportunities to promote products or services.

Key Responsibilities

• Handle customer inquiries and concerns through phone, email, or other communication channels.
• Assist customers with billing statements, payment processing, account balances, invoice discrepancies, and payment-related concerns.
• Explain billing charges, service fees, payment terms, and account information accurately.
• Identify sales opportunities through upselling, cross-selling, and recommending appropriate products or services.
• Provide professional and efficient customer support while maintaining a positive customer experience.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate customer records and document all interactions in the system.
• Meet established customer service, sales, quality assurance, and productivity targets.
• Comply with the U.S. client's service standards, policies, and procedures.

Qualifications:

• At least a high school graduate; college-level or college graduate is an advantage.
• Previous experience in customer service, billing support, and sales is preferred.
• Experience supporting U.S.-based clients or working in a BPO/contact center environment is an advantage.
• Excellent English communication skills, both verbal and written.
• Strong customer service, problem-solving, and negotiation skills.
• Comfortable handling billing inquiries, payment concerns, and sales-related conversations.
• Basic computer skills and familiarity with CRM or customer management systems.
• Willing to work on-site in Davao City and follow the U.S. client's required shift schedule.
• Can start ASAP