Customer Care Representative with Spanish (temporary position)

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

This role will be responsible for providing exceptional service to our English and Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

This position is initially offered as a 6-month fixed-term contract. As we approach the end of the initial employment period, we will review the business needs and, if everything aligns, we would be happy to discuss extending the cooperation.

ROLES & RESPONSIBILITIES

• Respond promptly and professionally to inbound calls and emails from English and Spanish-speaking customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions in English and Spanish.
• Build and maintain strong relationships with English and Spanish-speaking customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist English and Spanish-speaking customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations to English and Spanish-speaking customers based on their needs.

POSITION REQUIREMENTS

• High school diploma or equivalent (college education preferred).
• Fluency in English and Spanish
• Minimum of 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.

PERKS & BENEFITS

• Language courses
• Udemy e-learning platform
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card
• Integration activities - ping pong in the office, board games, volunteer projects
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.