Customer Care Representatives

Permanent, Full time (2 positions)

Salary $72,281 plus superannuation

Our organisation

We exist to deliver essential water, wastewater, and waste recovery services that support the health, safety, and wellbeing in the Gippsland community. As a key employer in our region, we play a vital role in shaping a sustainable future while driving positive outcomes for our environment, economy, and people.

 We 're committed to creating a workplace where everyone can thrive by offering:

• Flexible work arrangements to support your work/life balance
• Diverse career opportunities and ongoing professional development
• A supportive and inclusive culture where our people feel safe to bring their full and authentic self to work.
• Competitive employee benefits that make your professional and personal experiences rewarding

Our focus in on building a highly skilled, customer-focused team, united by a shared purpose, to make a real difference in the community we serve.

Contribute to a team that's committed to innovation, prioritising our customers and creating a better future for our region.

The role

As a Customer Care Representative, you'll play a vital role in supporting customers experiencing financial hardship, vulnerability, overdue accounts and complex account issues.

You will work closely with customers to understand their circumstances, negotiate suitable payment arrangements, identify appropriate assistance options and help resolve account concerns. You will balance compassionate customer care with responsible credit and debt management practices, ensuring positive outcomes for customers and Gippsland Water.

This is a diverse role where no two days are the same. You'll support customers through challenging situations while contributing to the effective management of customer accounts, debt recovery activities and service delivery outcomes.

What you’ll bring

• Experience providing high-quality customer service and resolving complex customer enquiries.
• Strong communication, negotiation and problem-solving skills.
• Ability to confidently manage sensitive or difficult conversations with empathy and professionalism.
• Experience negotiating payment arrangements, account resolutions or financial outcomes.
• Sound administrative and computer skills with a high level of accuracy and attention to detail.
• Ability to investigate issues, assess options and make balanced decisions that consider both customer and business needs.

Experience supporting customers experiencing financial hardship, vulnerability, credit management or debt recovery activities will be highly regarded.

How to apply

For enquiries relating to this position please contact Tracy Stewart on phone [03 5177 4600](tel:03 5177 4600).

We will be viewing applications as they are received.

If you are excited about this opportunity, please upload your current resume and a cover letter that tells us why you are interested in this role, and the key skills, qualities and experience you can bring.

Shortlisted applicants may be required to undertake a National Police Check.

Further information: A position description and instructions on how to apply can be obtained from our website www.gippswater.com.au/careers or by contacting Recruitment on [03 5177 4709](tel:03 5177 4709).