Customer Care Specialist

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

**NOTE: THIS IS AN IN-PERSON ROLE**

Essential Duties:

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items

• Maintains open communication with patients/clients and referral sources

• Responds to patient/client questions and problems

• Services walk in customers as needed

• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested

• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.

• Verifies medical necessity with physician

• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract

• Verifies payer (with matrix), obtains authorization, expiration date

• Verifies patient demographics and prior equipment usage with patient

• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.

• Enters data and each order (new or otherwise) in system accurately and in a timely manner

• Processes closet and on call orders as received

• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system

• Process orders to shipping or dispatching for Technician or RT deliveries

• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information

• Attends all departmental meetings, company meetings, and in-services

• Reports to work daily and is ready to work at the scheduled start time

• Works Saturday assignment as needed or scheduled

• Performs any other duties that may be requested by supervisor or management

• Understand and adheres to all of SuperCare Health company policies

• To remain knowledgeable to date on all products, guidelines and insurance coverage trends

• Maintain a professional safe and clean work environment.

• Understand and adheres to all of SuperCare Health company policies.

• Perform all other duties as assigned and required

• Must meet minimum of monthly goals

• Schedule- varying start times

• Fundamental Computer Skills

Education and or Work Experience Requirements:

• Experience with Medical Supply Company

• Knowledge of diagnosis and Medical terminology

• Excellent Customer Service skills

• Detail oriented

• Previous Management/Supervisor or Lead experience

• Proficiency in Microsoft Word, Outlook, and PowerPoint

• Experience in healthcare, medical and/or HME industry (preferred)

• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines

• Strong organizational skills and detail oriented

• Bilingual Spanish Preferred

Benefits:

• Medical

• Dental

• Vision

• Flexible Savings Account

• 401K

• Voluntary Life Insurance

• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training

• Paid Time Off

• Sick Time

• Growth Opportunities

• Employee Referral Reward Program

• Employee Discount Program

• Compensation dependent on experience & qualifications with a range of: 

  • CCS 1 $17-$26.25

    CCS 2 $18-$28.35

What SuperCare Health is About

 'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

Connect With Us!

Company Website: https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

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