Customer Care Specialist

Office Coordinator / Customer Care Specialist

TyGrig Garage Doors · Ooltewah/Cleveland

Is organizing your superpower?

Do you love a good checklist, a well-planned calendar, and the satisfaction of knowing nobody slipped through the cracks? Can you pick up the phone and make someone feel like they called exactly the right company?

We’d love to meet you.

At TyGrig Garage Doors, we’re looking for a friendly, highly organized person who can bring order to our busy days and give our customers a great experience from the very first conversation.

What you’ll do

• Keep our schedule running smoothly. Coordinate appointments, track changes, and keep customers and our team informed.
• Turn conversations into clear next steps. Organize calls, messages, and chats so questions get answered and commitments get followed through.
• Make customers feel taken care of. Answer incoming calls, listen carefully, help with questions, and build relationships.
• Follow up consistently. Reach out to customers and potential clients so they know what happens next.
• Keep our information organized. Update customer records, notes, and appointments in Housecall Pro, our customer management system.

You’ll enjoy this role if you…

• Naturally create order when things get busy.
• Write things down, notice details, and follow through without constant reminders.
• Enjoy talking with people on the phone and making them feel welcome.
• Can stay warm, patient, and helpful when someone has questions or concerns.
• Know how to shift priorities while keeping track of unfinished work.
• Learn new technology comfortably and ask questions when you need help.
• Like being the person a team can count on.

New to Housecall Pro? We can teach you. What we’re looking for is a strong sense of ownership, thoughtful communication, and a habit of keeping things organized.

What you can expect from us

On-site training, possibility to grow within the company, future profit shares after a certain amount of time within the company, ability to meet people, and creating a Savannah Bananas experience for our clients.

Willing to be at the office, respond to customer inquiries, and help the team organize the schedule for the day. Learn how to reach out to clients and potential clients and earn their business.

Training on sales, training as a professional customer relationship specialist, and always being open to elevate your knowledge and education in your role and any future roles you might have your eye on.

Sound like your kind of work?

Apply with your résumé and a few sentences answering:

Tell us about a time you brought order to a busy situation. What did you do to keep things from falling through the cracks?

We’re excited to meet someone who loves making the day run better—for our customers and our team.

Pay: $42,000.00 per year

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person