Customer Care Specialist

Position Overview:

Chef for Hire is seeking a detail-oriented and adaptable Customer Care Specialist to support our home-delivered meal services for aging and disabled clients. This role is essential to ensuring a smooth, compassionate, and compliant experience for the individuals we serve. The ideal candidate is organized, responsive, and comfortable balancing a variety of administrative and client-facing tasks in a fast-paced environment.

Key Responsibilities:

• Create, update, and maintain client accounts in compliance with HIPAA standards
• Accurately take and process client meal orders
• Respond to and resolve client inquiries with professionalism and empathy
• Coordinate and reschedule meal deliveries as needed
• Communicate effectively with service coordinators and care teams on behalf of clients
• Support daily administrative operations and assist with miscellaneous office tasks
• Maintain a clean, organized, and safe work environment
• Collaborate with team members to ensure efficient and highquality service

Qualifications:

• Strong organizational skills and attention to detail
• Excellent communication and customer service abilities
• Ability to multitask and adapt to changing priorities
• Comfortable working both independently and as part of a team
• Basic computer proficiency (data entry, email, scheduling systems)
• At least two years of office experience in healthcare, social services, or administrative roles
• At least 18 years of age

Wages, Hours, and Benefits:

• Monday through Friday 8:00 AM to 4:00 PM
• Starting Wage $17.50/hr
• Paid Breaks and Lunch
• Vacation and Sick time accumulation
• Thanksgiving and Christmas off paid
• IHCRA Eligible

What We’re Looking For:

This is a dynamic role that goes beyond a single set of duties. We’re looking for someone who is flexible, dependable, and motivated to support both our team and the clients we serve. A willingness to jump in where needed and contribute to a mission-driven environment is key.

About Chef For Hire LLC

Chef for Hire is a home-delivered meal provider dedicated to nourishing communities with nutritious, high-quality food and dependable service. Founded in 1991, the company began as a small catering operation and has grown into a trusted provider. Chef for Hire specializes in meals that meet Medicaid Waiver and Title III requirements, serving aging adults, individuals with disabilities, and others with specific dietary needs. Each meal is designed with a focus on nutrition, compliance, and quality to support health, independence, and overall well-being. Using efficient logistics and delivery systems, Chef for Hire ensures thousands of meals are prepared and delivered daily with safety, freshness, and timeliness. Serving communities across Indiana, Chef for Hire remains committed to improving lives through reliable nutrition services and strengthening community health through food.