Customer Care Specialist

Join our dynamic team of accessibility experts and embark on a fulfilling journey to help those with mobility limitations live independently! As a Customer Care Specialist, you'll be at the forefront of our mission to empower individuals and contractors across Canada and the US with high-quality accessible solutions.

Accessibility Professionals is a leading supplier of accessible showers, wheelchair lifts and other home accessibility products, and our Customer Care team provides invaluable support and guidance, assisting customers in selecting the perfect solutions for their unique needs.

If you thrive on meaningful interactions, enjoy being part of a team, and take pride in providing a product that really makes a difference in your customers' lives, then this role may be a great fit.

Primary Functions

• Handle incoming calls with a focus on delivering excellent customer service.
• Proactively identify customer needs and recommend suitable products.
• Effectively upsell and cross sell when opportunities arise.
• Provide accurate and detailed information to assist customers in their purchase decisions.
• Efficiently handle inquiries, process orders, address customer concerns, and follow up with customers.
• Educate customers on our company and product offerings.
• Maintain meticulous records and input customer information using CRM systems.
• Share feedback, trends, and suggestions with the team to continuously improve sales, marketing, and business processes to ultimately improve the customer experience.

Desired Skills and Expertise

• Ability to work in a fast-paced environment while prioritizing customer experience.
• Proficiency in clerical and administrative procedures.
• Familiarity with data entry in CRM systems.
• Strong problem-solving skills and resourcefulness.
• Openness to feedback and adaptability to changing circumstances.
• Excellent communication skills, both verbal and written, strong interpersonal communication with a focus on customer service, ability to clearly communicate through emails and on the telephone. Able to effectively communicate with internal staff members. Demonstrates strong emotional intelligence and active listening skills.
• Motivated – self starter with the ability to work independently and contribute to the team in a positive manner. Is motivated to improve upon weaknesses for self reward and personal job satisfaction. Values continual learning and improvement.
• Organization skills – uses time efficiently and prioritizes appropriately with strong time-management skills.
• Professional attitude and strong team player.

About us

Through caring service and quality innovative products, Accessibility Professionals has established a market-leading position in the accessible bathing solutions space. For over 15 years, our team of caring professionals have helped tens of thousands of clients make informed decisions about accessible products that empower them to live independently, at home.

Our brands, Freedom Showers and Freedom Lift Systems, are North American leaders for accessible home improvement products.

See more at accessibilitypro.com

The shifts for this role are 8 hours and will take place between the hours of 8:00 a.m. and 7:30 p.m. Monday to Friday.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• Customer service: 3 years (preferred)
• Phone Sales & Service: 2 years (preferred)

Work Location: In person